safeSpaceHOW TO MAKE A COMPLAINT


Please note that safeSpace is in live Beta testing until the end of 2017. We are happy to offer you a 50% discount until then.

INTRODUCTION
1) safeSpace?
2) Privacy & security
3) How safe is it?
4) Work computers
5) How it all works
6) Rules & promises
7) Support
8) Complaints
9) What's up next?
10) Prices
11) Policies
12) Who are we?
13) The Polygraph
14) Contact details
15) Status update

8-1) If you receive a message from a safeSpace email address that warrants a complaint we ask you to do two things:
a) Forward a copy to polygraph@safe.space (please don't copy the text into a new message - you must forward the original);
b) The send us a second message explaining why you object to the content of the email, along with any other information you want to add.

8-2) If your complaint relates to something said in one of the safeSpace meeting rooms, please be aware that the account holder for the room is primarily responsible. They have agreed to this in our Terms of Use and also the ability to delete any message. For this reason, you should always contact them first. If you don't know how to, simply post your request in the meeting room itself. If the reply you receive is not satisfactory, then send the meeting room number and details of the comment to polygraph@safe.space.

8-3) If we receive a serious complaint we will be guided by the Terms of Use and our own Social Contract in deciding what action, if any, we should take.

8-4) Please be aware that a copy of your complaint will also be sent to the relevant safe.space account holder and, if possible, to the person to whom your complaint refers.

8-5) If you disagree with any views or decision expressed by The Polygraph, you have the right to contact the system administrator, admin@safe.space, and ask for a review. Our approach to your requst will be governed by the Terms of Use and the Social Contract. We will not enter into protracted debates and we reserve the right to publish any abuse or threats we receive.

8-6) Please see the Rules and Promises section regarding matters that require legal determination.